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Academic software, Microsoft Azure, VPN, Outlook, Jabber, Zoom, Office 365, hacc.onthehub portal, Adobe Creative Cloud, Software requests, Remote Desktop, Google apps, Browser, Windows OS, Papercut
Categories (4)
Multi-Factor Authentication (MFA)
Find resources, guides, answers to frequently asked questions, troubleshooting tips and more regarding Multi-Factor Authentication (MFA).
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Windows 11
Find resources, guides, answers to frequently asked questions, troubleshooting tips, and more regarding Windows 11.
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Microsoft Office
Find resources, guides, answers to frequently asked questions, troubleshooting tips, and more regarding Microsoft Office products.
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Zoom
Find resources, guides, answers to frequently asked questions, troubleshooting tips and more regarding Zoom Meetings, Zoom Phone, Zoom Chat and other Zoom-based tools.
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Articles (38)
Accessing Time Sheet Approval
Accessing Time Sheet Approval
Accessing Your Time Sheet
Accessing Your Time Sheet
ALEKS PPL Math Placement Testing - Proctored Instructions for Home Testing
Android - MFA Registration and Login Instructions
Android - MFA Registration and Login Instructions
Desktop or Laptop - MFA Registration and Login Instructions
Desktop or Laptop - MFA Registration and Login Instructions
HACC Email Forwarding
Due to recently discovered security risks, the college
has implemented a policy that prohibits automatic email
forwarding.
HACC Onthehub Free Windows 10 Available to Students, Faculty, and Staff - Terms and Conditions
Hawkstop - How to Access
How to Backup/Save Browser Bookmarks
Learn how to back up and save your browser bookmarks in Google Chrome, Microsoft Edge, and Mozilla Firefox by exporting them as an HTML file. This guide also covers how to restore bookmarks when needed.
How to Report Issues with Your Time Sheet
How to Report Issues with Your Time Sheet
iPhone - MFA Registration and Login Instructions
iPhone - MFA Registration and Login Instructions
Junkmail Processing in Microsoft Outlook
Junkmail Processing in Microsoft Outlook
MFA Self-Service - Lost Access to Authenticator App
MFA Self-Service - Lost Access to Authenticator App
MFA Self-Service - Replace Registered Device
MFA Self-Service - Replace Registered Device
Microsoft Office 365
HACC offers Office 365 for all students, faculty and staff. All Office 365 subscriptions are valid for a period of 2 years from activation date. Once the subscription has expired, you may renew it for another 2 years.
Microsoft Office Troubleshooting - Using Microsoft SARA
Multi-Factor Authentication (MFA) FAQs
Multi-Factor Authentication (MFA) Frequently Asked Questions
Outlook - Create and Email a Contact Group
This article will help you with creating contact groups or contact lists within your Outlook Desktop or Web clients. This also covers how to email those contact groups or lists.
Outlook - Fuzzy Font Issue
Outlook Web Access – How to Access a Shared Mailbox
RedShelf App and Apple Devices
Apple devices such as iPads and Macbooks need a setting change in order to successfully access Redshelf content.
SentinelOne
The Office of Information Technology and Learning Experience (OITLE) is enhancing cybersecurity by deploying SentinelOne, an advanced Endpoint Detection and Response (EDR) solution. This upgrade helps protect sensitive data, ensures compliance with regulations like the Gramm-Leach-Bliley Act (GLBA), and meets cybersecurity insurance requirements. SentinelOne operates efficiently without slowing down computers and focuses solely on detecting threats. Deployment will occur in the coming weeks, and
Submitting Your Time Sheet
Submitting Your Time Sheet
Timesheet - How to Report Issues with Approving Time
Timesheet - How to Report Issues with Approving Time
Timesheet Approver - Managing Proxy Settings
Timesheet Approver - Managing Proxy Settings
Timesheet locked, and will not allow updates (user with Proxy access only)
“when I try to go back into the “in progress” timesheet to make a change to my time entry and submit it, the timesheet will not allow me to do so.” workaround is to proxy to your own employee id.
Using the Edit, Copy, Restart, Delete Time Sheet Functionality
Using the Edit, Copy, Restart, Delete Time Sheet Functionality
Using the Time Entry Approvals Page
Using the Time Entry Approvals Page
Using the Time Sheet Page
Using the Time Sheet Page
Zoom – Cancel Meeting
Zoom – Change Default Recording Location
Zoom – Claim Host in Meeting
Zoom - Delete Personal Number from Zoom Profile
This article describes how to determine if you have entered a number in your Zoom Profile and how to delete it. This number may be a personal number of yours that was previously entered before HACC implemented Zoom Phone. This number is now able to be returned in search results when dialing phone numbers within Zoom Phone.
Zoom – Download Client on Personal Device
Zoom – Enable Meeting Passcode
Zoom – Enable Waiting Room
Zoom – Unable to Update on a Personal Computer
Zoom Phone - License Model and Criteria
This article goes over the different license types available for Zoom Phone and details who typically receives the different license types. It also provides a form to request the Zoom Phone Unlimited license for those who don't normally receive the license type. These requests subject to approval from the employee's supervisor and to the number of available licenses. The requests must be completed each semester and they are granted on a first-come, first-serve basis.
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