Zoom – Unable to Update on a Personal Computer

  1. Verify if they are connecting with a HACC computer or personal computer
    1. If on a personal computer, go to Step 2
    2. If on a HACC computer, use Zoom – Update Needed on HACC Computer
  2. Have user fully uninstall Zoom on their personal computer
  3. Advise to go to https://zoom.us/download to redownload Zoom