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Multi-Factor Authentication (MFA) Frequently Asked Questions

Learn how to reset your MFA registration, remove a previously registered device, and register a new mobile device with the Microsoft Authenticator app.

This article informs HACC students that Multi-Factor Authentication (MFA) is required for certain systems and provides guidance on how to set it up using the Microsoft Authenticator app. It includes device-specific setup instructions and links to additional resources for managing MFA, such as resetting access, generating backup codes, replacing a device, and getting support.

Android - MFA Registration and Login Instructions

iPhone - MFA Registration and Login Instructions

Desktop or Laptop - MFA Registration and Login Instructions

MFA Self-Service - Replace Registered Device

Students who previously chose to use Scratch Codes instead of the Microsoft Authenticator app can generate a new set of Scratch Codes through the HACC MFA Self-Service Portal. This article explains how to access the portal, verify your identity if necessary, and generate new Scratch Codes for use when logging in to HACC systems.

If you have a mobile device that is compatible with Microsoft Authenticator, HACC strongly recommends using the Microsoft Authenticator app rather than relying solely