Knowledge Base

Categories (10)

Account Management

Login issues, System Access Requests (SAR), Password Resets, Expired/disabled accounts, Student account activation, Account permissions, Compromised accounts, Username, AD Users and Computers
Expand

Classrooms & Computer Lab Support

Request classroom audio-video support, Request support for a computer lab, Help button
Expand

Computer & Printing Support

Printer access, Banner print queue, Poster requests, Printing requests, Malfunctioning printers, Support services for desktops, laptops, and accessories, including printers, copiers, docking stations, headsets and other peripherals.
Expand

Employee Onboarding (Employees Only)

SAR requests, Access request, create accounts, request equipment for employees.
Expand

Internet, Network, Telecom & VPN

Wired/Wireless Internet (HACC Wi-Fi, HACC Guest), Network Connections, Remote Desktop Services (RDS), Virtual Private Networking (VPN), Internet connectivity, Phone services, Cisco Finesse, Phone requests, Voicemail, Spam emails, MFA, Connectivity issues, Wireless, Wireless access, Network, Security, Telecommunication
Expand

Reporting & Analytics (Employees Only)

Institutional reports, IR services, Argos shortcut, survey data, survey requests
Expand

Software & Applications

Academic software, Microsoft Azure, VPN, Outlook, Jabber, Zoom, Office 365, hacc.onthehub portal, Adobe Creative Cloud, Software requests, Remote Desktop, Google apps, Browser, Windows OS, Papercut
Expand

Student Services

Student Services, Welcome Center Services, Learning Commons Services, Advising
Expand

Technology Requests

Staff technology request, Student technology request, Classroom technology request, Broken devices, New technology requests, Laptops, Desktops, Headsets, Monitors, Webcams, Hotspots, New Equipment Request, Event setup request, Event Setups, External Event Setup request, Audio and Visual requests
Expand

Web Services

HACC.edu, my.HACC portal, HACCWeb, Brightspace (D2L), HACC.onthehub.com, Kivuto, HAWKmail, Webmail, Pearson
Expand

Articles (2)

Emeriti - Retiree HACC Accounts - How to Request, How to Access

Emeriti Email request and setup

Office 365 - Licensing/Login Instructions

Office 365 - Licensing/Login Instructions