Knowledge Base

Categories (10)

Account Management

Login issues, System Access Requests (SAR), Password Resets, Expired/disabled accounts, Student account activation, Account permissions, Compromised accounts, Username, AD Users and Computers

Classrooms & Computer Lab Support

Request classroom audio-video support, Request support for a computer lab, Help button

Computer & Printing Support

Printer access, Banner print queue, Poster requests, Printing requests, Malfunctioning printers, Support services for desktops, laptops, and accessories, including printers, copiers, docking stations, headsets and other peripherals.

Employee Onboarding (Employees Only)

SAR requests, Access request, create accounts, request equipment for employees.

Internet, Network, Telecom & VPN

Wired/Wireless Internet (HACC Wi-Fi, HACC Guest), Network Connections, Remote Desktop Services (RDS), Virtual Private Networking (VPN), Internet connectivity, Phone services, Cisco Finesse, Phone requests, Voicemail, Spam emails, MFA, Connectivity issues, Wireless, Wireless access, Network, Security, Telecommunication

Reporting & Analytics (Employees Only)

Institutional reports, IR services, Argos shortcut, survey data, survey requests

Software & Applications

Academic software, Microsoft Azure, VPN, Outlook, Jabber, Zoom, Office 365, hacc.onthehub portal, Adobe Creative Cloud, Software requests, Remote Desktop, Google apps, Browser, Windows OS, Papercut

Student Services

Student Services, Welcome Center Services, Learning Commons Services, Advising

Technology Requests

Staff technology request, Student technology request, Classroom technology request, Broken devices, New technology requests, Laptops, Desktops, Headsets, Monitors, Webcams, Hotspots, New Equipment Request, Event setup request, Event Setups, External Event Setup request, Audio and Visual requests

Web Services, my.HACC portal, HACCWeb, Brightspace (D2L),, Kivuto, HAWKmail, Webmail, Pearson

Articles (2)

Office 365 - Licensing/Login Instructions

Office 365 - Licensing/Login Instructions