If you wish to reset your MFA registration and start over, please follow the instructions below. These instructions may be useful if you have lost access to the mobile device you originally used for MFA, or if you previously chose to decline MFA and use only Scratch Codes, but now wish to register a mobile device with the Microsoft Authenticator app installed:
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Go to https://accounts.hacc.edu/mfa-self-service/
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If you have access to your old device with HACC MFA added to the Microsoft Authenticator app, choose "Manage My Device" under "I Have Access to My Registered Device and Can Log In to My Account".
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If you do no have access to your old device, or only registered with scratch codes, choose "Verify My Identity" under "I Can't Log In to my HACC Account Because I Don't Have Access to My Registered Device".
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After logging in with one of the above two options, choose the option to "Remove Device"
Confirm the choice to remove your device:
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After removing your device, please use one of the following articles below for step-by-step setup instructions on setting up MFA again when next logging into MyHACC:
If you are setting up MFA using a desktop or laptop, use this link.
If you are setting up MFA using an iPhone (without a desktop or laptop), use this link.
If you are setting up MFA using an Android phone (without a desktop or laptop), use this link.