Troubleshooting Brightspace (D2L) in Safari on Mac, iPhone, and iPad

Brightspace (D2L) Issues in Safari

Brightspace supports Safari, but Safari privacy settings may sometimes prevent pages or content from loading correctly.

If Brightspace does not load properly in Safari:

Option 1: Try Another Browser

Try accessing D2L using Google Chrome, Mozilla Firefox, or Microsoft Edge.

Option 2: Change Safari Privacy Settings

On a Mac:

  1. Open Safari > Settings > Privacy.
  2. Disable Prevent cross-site tracking.
  3. Disable Hide IP address from trackers.
  4. Reload D2L and try again.

On an iPhone or iPad:

  1. Open Settings > Apps > Safari.
  2. Under Privacy & Security, disable Prevent Cross-Site Tracking.
  3. Set Hide IP Address to Off.
  4. Return to Safari and try D2L again.

These Safari privacy features can interfere with D2L or third-party services used within Brightspace. If you prefer not to disable these settings, use another supported web browser.

For additional assistance, contact HACC User Support at support@hacc.edu or 717-780-2570

 

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