Office 365 For Mac - Unable to Edit

If Unable to edit in Office 365, despite renewing authorization through hacc.onthehub.com

Users may report the inability to edit documents in the Mac version of Microsoft 365 (Office 365), despite having validated the license via hacc.onthehub.com successfully. If this is the case, the following instructions can be followed and are current as of May 2023:

Assumptions:

• You have local admin privileges to your Mac.
• Your have an active license of Microsoft 365 through hacc.onthehub.com.
• You are currently logged in correctly into Microsoft 365 with your MyHawks.onmicrosoft.com account.

Step 1: Use the MS license removal tool found here to resolve this issue:

https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

Step 2: If Step 1 doesn’t work, then follow the process below by deleting certain files in the Mac user's profile:

https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

For further assistance, submit a support request for with HACC's IT Support Center.