Enabling "Showing Zoom Windows During Screen Share" in Zoom

The “Showing Zoom windows during screen share” setting allows users to share Zoom interface elements (such as chat, participant list, and controls) while screen sharing. This is particularly useful for technicians and support staff, as it enables them to view the full Zoom interface during remote troubleshooting sessions. Enabling this setting is helpful for technicians, as it allows them to view Zoom interface elements during screen sharing, which can aid in diagnosing and resolving user issues

The “Showing Zoom windows during screen share” setting allows users to share Zoom interface elements (such as chat, participant list, and controls) while screen sharing. This is particularly useful for technicians and support staff, as it enables them to view the full Zoom interface during remote troubleshooting sessions.

Steps to Enable or Disable the Setting

Zoom Web Portal

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Basic), locate the Showing Zoom windows during screen share option.
5. Toggle the setting to Enable or Disable.
6. If a verification dialog appears, click Enable or Disable to confirm.
7. Note: If the option is grayed out, it has been locked at the group or account level. Contact your Zoom administrator to request changes.

Zoom Desktop Client

1. Sign out of the Zoom desktop app and sign back in. Alternatively, exit and re-open the client.
2. Click your profile picture, then select Settings.
3. Click Share Screen.
4. Ensure the checkbox Show my Zoom windows to other participants when I am screen sharing is selected

Why Enable This Setting?

Enabling this setting is helpful for technicians, as it allows them to view Zoom interface elements during screen sharing, which can aid in diagnosing and resolving user issues more effectively.

Troubleshooting Tips

• If the setting does not appear or is grayed out, verify whether it is locked at the group or account level.
• Ensure the Zoom desktop client is updated to the latest version.
• After changing the setting in the web portal, always restart the Zoom client to apply changes.