Zoom-Phone Tentative Timeline

Tags Zoom iPhone

Expected to start moving to Zoom-Phone in Late January 2024.

Zoom Phone will be implemented in phases. Please take a look at the timeline below for an overview of the implementation phases.

IMPORTANT: The timeline is systematic as OITLE works closely with each campus to ensure we create the best timeline for your transition. We are also dependent upon external entities such as our phone providers to coordinate the porting of existing phone lines. Finally, to increase the likelihood of a successful transition, we will integrate the lessons learned in each phase to inform the later stages of the transition process.

Campuses, Call Center, Analog lines, Fax lines Implementation Date Status
11-Gettysburg & 51-York January 29, 2024  Complete
31-Lancaster & 41-Lebanon February 20, 2024  Complete
71-Adjuncts April 8, 2024  Complete
21-Harrisburg & 21-Midtown 

 

April 19, 2024  In Progress
Phone tree/Call Handlers & Call Center May 28, 2024   
E-Faxing – All faxes only June 17, 2024   
All Analog lines (elevators, radio lines) July 8, 2024   

Employee Training

Date

Gettysburg and York
 

January 12, 2024 at 10am and 2pm

Zoom Training Session

Lancaster and Lebanon
 

February 8, 2024 at 10am and 2pm

Zoom Training Session

Harrisburg and Midtown
 

March 14, 2024 at 10am and 2pm

Zoom Training Session

Call Center (Welcome Center)
 

April 10, 2024 at 10am and 2pm

Zoom Call Queue Training Session

E-Faxing

May 15, 2024 at 10am and 2pm

https://hacc.zoom.us/j/98851575357

 

Details

Article ID: 9230
Created
Mon 11/13/23 12:34 PM
Modified
Thu 4/25/24 9:36 AM